The Power of Mitel Communications Meets the Cloud
Business communications is much more than just telephones and email. It’s an integral part of your business that impacts employees, partners and customers. Beyond just connectivity, businesses today need mobility, reliability, simplicity and security out of their communications platform. Yet meeting those requirements can be a challenge when you decide to move to the cloud. Particularly as organizations try to extend advanced communications capabilities across multiple offices, mobile workers and a multitude of different devices.
MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. It delivers a complete solution in the cloud to enable unified, scalable, mobile communications to anyone, anywhere and on any device. It’s everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences without the cost and complexity of a traditional, premises-based communications system.
With MiCloud Flex, you have a fully integrated solution, rather than sourcing many disparate productivity apps from various non-integrated companies.
MiVoice Business Subscrition & MiCloud Flex
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.
Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.