On Premise Solutions - Mitel — Watson Communications

Mitel Mivoice Business

Customizable IP phone designed for the power user

The Mitel 6900 series is a family of powerful IP phones designed for users who need a phone that can be tailored to their specific communication needs. The 6900 series’ rich feature set makes it ideal for use in a variety of environments from shared workspaces to dedicated answer points across a wide array of industries.

MiCOLLAB

Bringing communications and collaboration tools together to simplify the way businesses talk, meet, and share information

Mitel Contact Center

Mitel Contact Center is a software solution for managing customer interactions. It comes in both a cloud-based and premise-based version. Both versions offer features such as automatic call distribution, interactive voice response and real-time monitoring and reporting. The premise-based version can be installed on a company's own servers and offers more customization and control over data and infrastructure. Both versions can help businesses improve customer service and increase productivity.

Mitel Interaction Recording

Mitel Interaction Recording is a software solution that allows businesses to record and archive customer interactions for quality assurance, compliance, and training purposes. It captures audio and screen data from various communication channels such as phone calls, chats, and emails. The solution allows businesses to search, retrieve and play back specific interactions based on keywords, dates, or other criteria. With Mitel Interaction Recording, businesses can monitor and evaluate agent performance, ensure compliance with industry regulations, and provide training for agents to improve their skills. The solution is flexible and can be integrated with other Mitel products, such as Mitel Contact Center, allowing businesses to manage and optimize their customer interactions.